Before implementation

Background

• Requested to improve operational efficiency in a warehouse that handles multiple customers.

Bottlenecks

• It was difficult to identify operations hours of common operations and customer-specific operations as they were very intricate.

Visualisation using Logitan

• Working hours per staff, customer, and work item were made clearly visible.
• It became clear that some staffs were engaged in setting shipping tickets (processing and supplementary work) all day, whilst others had waiting time after shipment in the afternoon.
• By knowing common operations and customer-specific operations, it was also made clear that staff deployment was inadequate for the workloads.

After implementation

Actions

• Setup of shipping tickets, that used to be done by few staffs all day, was shifted to afternoon slot. Now many staffs set up tickets all together after shipment in the afternoon, when warehouse is less busy.
• Shifted one staff from a group for Customer D, which has relatively less operations, to Customer A, which has more operations.

Results

• Eliminated waiting time
• Increased operational efficiency realised by adequate staff deployment